Frequently Asked Questions
Appliance Repair Frequently Asked Questions in East Boston, MA
At Appliance Repair Pros, we believe that an informed homeowner is a happy homeowner. When a major appliance breaks down in your East Boston home, you likely have dozens of questions. Is it worth fixing? What does that error code mean? How quickly can you get here? We have compiled this extensive guide to answer your most pressing concerns about refrigerator, laundry, and kitchen appliance repairs. We serve the entire East Boston community, from the historic homes on Eagle Hill to the modern condos in Jeffries Point, as well as our neighbors in Winthrop, Revere, and Chelsea. If you do not see your specific question listed below, please reach out to us for assistance.
General Appointment and Service Questions
How quickly can you repair my appliance in East Boston?
We understand that a broken refrigerator or a washing machine full of wet clothes is a major disruption. We prioritize scheduling to offer the earliest possible appointments, often accommodating same-day or next-day service depending on our current volume. Our technicians are locally based, which allows us to navigate the Sumner Tunnel traffic and local streets efficiently to reach you on time.
Do you service my specific neighborhood?
Yes, we are a local business focused on East Boston and the immediate surrounding areas. We regularly service homes in Orient Heights, Jeffries Point, Eagle Hill, and Maverick Square. We also extend our service coverage to Winthrop, Revere, Chelsea, Everett, and Charlestown. We know the local parking regulations and building layouts, which helps us arrive prepared.
What should I do before the technician arrives?
To help us diagnose and fix your appliance efficiently, please ensure there is a clear path to the unit. If you have pets, please secure them in a separate room for their safety and ours. For washing machines and dryers, please remove any laundry from inside the drum. For refrigerators, you do not need to empty the food unless instructed, but moving fragile items off the top of the fridge is helpful.
Do you work on older appliances?
Yes, we repair appliances of all ages. Many older units, particularly Kenmore and Whirlpool direct-drive washers or Maytag dryers, are built with heavy-duty components that are well worth preserving. We will always give you an honest assessment of the condition of your machine. If a repair is viable and extends the life of the unit, we will perform it.
Do you carry parts on your truck?
Our service vehicles are stocked with a wide inventory of common failure parts for major brands like GE, Whirlpool, Samsung, and LG. This includes water valves, drain pumps, igniters, heating elements, and sensors. Our goal is to complete the repair in a single visit whenever possible. If we need to order a specialty part, we expedite the shipping to get your machine running again quickly.
Refrigerator and Freezer Repair FAQs
Why is my refrigerator running but not cooling?
This is the most common issue we see. It often stems from dirty condenser coils that cannot release heat, causing the compressor to overheat and shut down. It can also be a failure of the evaporator fan motor, which circulates cold air, or a start relay failure on the compressor itself. On modern Samsung or LG units, it might indicate a failure in the linear compressor system or a sealed system leak.
Why is my freezer cold but the fresh food section is warm?
This usually indicates an airflow problem. Cold air is produced in the freezer and blown into the fridge section via a damper and fan. If the evaporator coils in the freezer are frosted over due to a defrost system failure, air cannot pass through. It could also be a failed evaporator fan or a stuck air damper control. We diagnose this by inspecting the frost pattern on the coils.
Why is my refrigerator leaking water onto the floor?
A puddle of water is typically caused by a clogged defrost drain. When the freezer goes through its automatic defrost cycle, the melted ice should drain into a pan underneath the fridge. If the drain tube is blocked by ice or food debris, the water overflows inside the compartment and leaks out onto the floor. It could also be a leaking water inlet valve or a cracked water supply line.
Can you fix my Samsung ice maker that keeps freezing up?
Yes, this is a known issue with certain Samsung French door models where moisture gets into the ice room. We can install the updated service kit, which includes a new ice maker assembly, a new auger drain, and proper sealant to prevent warm air intrusion. This resolves the slushy ice and jamming issues.
What does a clicking noise from my fridge mean?
A loud, repetitive clicking sound often comes from the start relay attached to the compressor. It means the compressor is trying to start but failing. If the compressor cannot start, the fridge will not cool. Replacing the start relay is a standard repair that can save the appliance.
My LG refrigerator is making a knocking noise. Is that bad?
LG units with Linear Compressors can sometimes develop a knocking or banging sound when the internal piston fails. If this is accompanied by a loss of cooling, it likely requires a compressor replacement. However, sometimes a rattling noise is just a loose drain pan or a condenser fan blade hitting debris.
Washing Machine Repair FAQs
Why does my washer smell like mildew?
This is common in front-load washers, particularly those by LG, Samsung, and Whirlpool. Water can sit in the folds of the rubber door boot seal, promoting mold growth. We recommend wiping the seal dry after every use and leaving the door ajar. If the mold is severe, we can replace the door boot seal with a new, clean one. Running a monthly tub clean cycle with a specialized cleaner also helps.
Why is my washing machine not draining?
If your washer is full of water and won’t empty, the drain pump is likely blocked or failed. Small items like coins, socks, or color catcher sheets often get stuck in the filter or the pump impeller. On Whirlpool and Maytag top loaders, a lid lock failure can also prevent the drain cycle from initiating.
Why is my washer vibrating or walking across the floor?
Excessive vibration usually indicates an unbalanced load or a leveling issue. However, if the machine is level and still bangs loudly, the suspension rods (on top loaders) or shock absorbers (on front loaders) may have worn out. On Samsung top loaders, this often triggers a “dc” or “ue” error code. We can replace these suspension components to stabilize the tub.
My washer spins but the clothes are still soaking wet. What is wrong?
This means the washer is not reaching high-speed spin. It could be a loose drive belt, a worn clutch, or a motor control board issue. On GE and Whirlpool vertical modular washers, a failed shift actuator can prevent the machine from shifting into spin mode. We test the shifter and the motor capacitor to identify the cause.
What does the “LE” code mean on my LG washer?
The LE code stands for Locked Rotor Error. It means the motor is unable to turn the drum. This is rarely a seized motor; more often, it is a failure of the Hall Sensor (Rotor Position Sensor) or a broken wire in the harness. We can replace this sensor to restore the machine’s operation.
Dryer Repair FAQs
Why is my dryer running but not heating?
If the drum spins but there is no heat, the heating element has likely burned out. On electric dryers, this is a common wear item. On gas dryers, it could be a weak igniter or failed gas valve coils. Another frequent cause is a blown thermal fuse, which is a safety device that trips when the dryer overheats due to poor airflow.
Why does my dryer take multiple cycles to dry clothes?
This is almost always an airflow restriction. If the hot, moist air cannot escape through the vent, the clothes will steam instead of dry. We recommend checking your external vent hood for lint blockages. Inside the machine, we check the blower wheel for obstructions and test the cycling thermostat to ensure it is maintaining the correct temperature.
My dryer is making a loud squealing or thumping noise. Can you fix it?
Yes. Squealing usually indicates a worn idler pulley or a frayed belt. Thumping sounds are typically caused by worn drum support rollers. Brands like Samsung and Kenmore use rollers that eventually develop flat spots or lose their rubber tread. We replace these rollers in sets to ensure quiet operation.
Do you repair gas dryers in East Boston?
Yes, we are fully qualified to repair natural gas and propane dryers. We handle ignition issues, gas valve replacements, and flame sensor diagnostics. Safety is our top priority, and we ensure all gas connections are secure and leak-free after any repair.
What is the “Check Vent” or “FlowSense” light on my dryer?
These indicators, found on newer Whirlpool, Maytag, and LG dryers, warn you that the exhaust system is restricted. Do not ignore this light. It means your dryer is working harder than it should, which wastes energy and creates a fire hazard. We can verify if the blockage is inside the machine or in your home’s ductwork.
Dishwasher Repair FAQs
Why is my dishwasher not cleaning dishes properly?
Poor cleaning is often due to a lack of water pressure or clogged spray arms. We inspect the water inlet valve to ensure the unit is filling to the correct level. We also check the wash pump and chopper blade (on KitchenAid and Maytag models) for debris like glass or seeds that might be restricting water flow. Using high-quality detergent and rinse aid is also essential for modern machines.
Why is my dishwasher not draining?
Water pooling in the bottom of the tub usually points to a drain pump failure or a blockage in the drain hose. If you have a new garbage disposal installation, the knockout plug might not have been removed. On Bosch dishwashers, a drain error (E24 or E25) can also be caused by a loose drain pump cover. We clear these blockages and test the pump.
My dishwasher is leaking onto the kitchen floor. What should I do?
First, stop the cycle and turn off the water supply to the unit. Leaks can originate from a worn door gasket, a cracked water inlet valve, or a loose hose clamp. On Frigidaire and Electrolux models, we often see leaks from the bottom of the tub where the motor attaches. We trace the leak source and replace the necessary seals or hoses.
What does the “E15” error code mean on my Bosch dishwasher?
The E15 code indicates that the leak protection system has activated. Water has leaked into the base pan of the dishwasher, causing a float switch to rise. The machine will run the drain pump continuously as a safety measure. We need to pull the unit out to find the internal leak and dry out the sensor.
Why are my dishes wet after the cycle finishes?
Modern dishwashers use condensation drying or heated dry cycles. If the heating element has failed, dishes will remain wet. On Bosch and Miele units which rely on condensation, using a rinse aid is mandatory for proper drying. We also check the vent fan assembly to ensure humid air is being vented out of the tub.
Oven, Range, and Cooktop Repair FAQs
Why is my gas oven not heating up?
The most common cause is a weak glow bar igniter. The igniter must get hot enough to draw a specific amperage; if it is weak, the safety valve will not open to release the gas. You might see the igniter glowing orange but no flame appears. We replace these igniters to restore reliable heating.
Why is my electric oven temperature not accurate?
If your oven is burning cookies or undercooking roasts, the temperature sensor (thermistor) may have drifted out of calibration. We can test the resistance of the sensor and replace it if necessary. In some cases, the electronic control board may need to be recalibrated or replaced if it is not reading the sensor correctly.
Can you replace the glass cooktop on my electric range?
We can replace cracked glass cooktops, but we always advise checking the cost of the part first. Glass tops can be expensive, and sometimes it is more economical to replace the entire range. However, if it is a high-end KitchenAid or Bosch slide-in range, replacement of the glass is often worth it.
Why is my induction cooktop flashing and not heating?
Induction burners require a magnetic connection with the cookware. If the pan is compatible but the burner still flashes, it could be a failure of the generator board or the user interface. We diagnose these complex electronic issues to determine which board has failed.
Why did my oven stop working after I ran the self-clean cycle?
The self-cleaning cycle gets extremely hot (over 900 degrees F). This intense heat can sometimes blow the thermal safety fuse or damage the electronic control board, especially on older ovens. We generally recommend avoiding the high-heat self-clean function to prolong the life of your appliance’s electronics.
Brand Specific FAQs
Whirlpool, Maytag, and KitchenAid
Are Whirlpool, Maytag, and KitchenAid the same?
They are all owned by the Whirlpool Corporation and share many internal components, but they have distinct features. Maytag units often have commercial-grade laundry parts, while KitchenAid features specialized cooking modes and rack systems. We are trained on the specific engineering differences of each brand.
My KitchenAid dishwasher is not washing the top rack. Why?
This is typically a diverter motor failure. The diverter directs water between the upper and lower spray arms. If it fails, water pressure may never reach the top rack. We can replace the diverter motor and seal to fix this.
Samsung and LG
Do you service Samsung and LG appliances?
Yes, we specialize in these high-tech Korean brands. We have the software update tools and specific diagnostic equipment needed for their advanced control boards. We are experienced with LG Linear Compressors and Samsung dual-evaporator systems.
Is it worth repairing a Samsung ice maker?
Yes. The ice maker freezing over is a very common issue, but there is a permanent fix available. We install a service kit that includes a new ice maker, updated air ducts, and moisture sealing clips that resolve the air leak causing the frost.
GE and Frigidaire
Why is my GE oven showing an F7 error code?
The F7 code on GE ovens usually indicates a stuck key on the control pad or a ribbon cable issue. It often requires replacing the touch membrane or the electronic control board.
Do you fix Frigidaire Gallery appliances?
Yes, we service the entire Frigidaire line, including Gallery and Professional series. We frequently repair the “SY EF” fan error codes on refrigerators and the ignition systems on gas ranges.
Bosch and Miele
Do you work on European brands like Bosch and Miele?
Absolutely. We are experienced with the precision engineering of German brands. We handle the complex “AquaStop” leak systems in Bosch dishwashers and the honeycomb drum mechanics of Miele laundry units. These appliances require specialized tools (like Torx drivers) and specific knowledge that we possess.
Why is my Bosch dishwasher pump running with the door open?
This is the flood protection mode. The unit has detected a leak in the base and is pumping out water to prevent damage to your kitchen. We need to find the source of the leak to stop the pump.
Maintenance and Care FAQs
How often should I clean my dryer vent?
We recommend cleaning your external dryer vent at least once a year. In East Boston triple-deckers where vents often run long distances to the roof or side of the building, lint accumulates quickly. A clean vent reduces drying time, lowers energy bills, and prevents fire hazards.
How do I clean my refrigerator condenser coils?
Most condenser coils are located at the bottom front (behind a kickplate) or on the back of the unit. Use a vacuum with a brush attachment to remove dust and pet hair. This allows the compressor to run cooler and use less electricity. We recommend doing this every six months.
Do I really need to use a dishwasher cleaner?
Yes, especially if you have hard water or use budget detergents. Over time, limescale and grease build up in the pump and spray arms. Using a monthly cleaner like Affresh helps keep the internal seals pliable and the water passages clear.
What is the best way to prevent mold in my front load washer?
Moisture is the enemy. After every wash cycle, wipe down the rubber door gasket and the inside of the door glass. Leave the door slightly ajar when the machine is not in use to allow air to circulate and dry out the drum.
Should I replace my water filter if the light isn’t on yet?
We recommend replacing refrigerator water filters every six months, regardless of the light. East Boston water can carry sediment that clogs these filters over time. A clogged filter puts strain on the water valve and can lead to slower dispensing or ice maker failures.
Conclusion
We hope this FAQ page has answered some of your initial questions about appliance repair. At Appliance Repair Pros, we are committed to providing transparent, high-quality service to the East Boston community. Whether you have a noisy dryer in Winthrop or a warm fridge in Jeffries Point, our team is ready to help. If you need a repair or have a question not listed here, please do not hesitate to contact us. Reach out to us for assistance today.
Zip codes we serve: 02128